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Company Info

ESW (E.S. Wiliams & Associates Inc.)
5935 Centre Street S.
Calgary, (Canada)

Phone: 403-536-2633
Web: www.eswit.com

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Company Profile




IT Consultant


col-wide

Job ID:

6075

Employment Type:

Full time, Permanent

Posted:

12.03.2018

Salary:

$34.50

Job Description:

IT CONSULTANT (DESKTOP AND NETWORK SUPPORT)
Hiring Competition No.  PSS1816
ESW – IT Business Advisors
 
About ESW – IT Business Advisors
ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses.  At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.
 
Our Core Values
To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values. 

Courageous Spirit
  • Intentionally moving forward while persevering in a positive manner.
Servant Heart 
  • Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.
Fun Attitude
  • Approaching our lives in a way which encourages excitement, passion and enjoyment.
 
The Position Highlights

Title
  • IT Consultant (Desktop and Network Support)
  • Location:  8703 – 100th Ave, Fort St. John, BC
Commitment and Term
  • full-time, permanent
  • hours:  Monday-Friday 8 am – 5 pm, with some after-hours support required as needed
Primary Focus
  • We are looking for an entry level IT Consultant in the Microsoft space to work for a client primarily on deskside support.
  • You will be responsible for liaising with business, leaders, users and co-workers to provide technical support on desktops, printers and basic network troubleshooting.  This opportunity requires a results-oriented, career professional, who thrives on building relationships and accepting new challenges within a fast-paced environment.
  • The successful candidate must be client centric and have excellent client service skills.

Job Description

Scope
  • Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
  • Evaluate and install computer hardware, networking software, operating system software and software applications
  • Perform routine network start up and close down and maintain control records
  • Perform data backups and disaster recovery operations
  • Conduct tests and perform security and quality controls
  • Perform routine network start up and close down and maintain control records
  • Perform data backups and disaster recovery operations
  • Conduct tests and perform security and quality controls
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Reproduce, diagnose and resolve technical problems encountered by users
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Consult user guides, technical manuals and other documents to research and implement solutions
Working Conditions
  • This role will be based out of our Fort St. John, BC office
  • This role can be physically demanding at times requiring carrying, setting up and servicing of hardware weighing up to 50 lbs. in a variety of office environments
  • This role requires excellent time management skills and an ability to work with minimal supervision
  • On-Site Response: consultants may spend some of their time working side by side with clients
  • Will require own vehicle with insurance appropriate to business use
  • The successful candidate must comply with the safety standards of ESW-IT and/or its clients
Contacts

Will take day-to-day direction from the Senior IT Consultant onsite and report to the Fort St. John PSS Manager
  • Consultants will meet customers that can include:
    • Administration staff / middle management
    • Executive management
    • Other consultants with different skillsets
    • Other technology vendors
 
Reporting Relationships
  • IT Consultant reports to PSS Manager
  • No co-workers report to the IT Consultant.
Additional Comments
  • Professional Development is available for all team members – information from online resources, colleagues, training courses, certification training and conferences.
  • Background checks and other assessments are conditions of employment.
  • This position is eligible for the ESW Co-worker Referral Program
  • Keywords:  IT Support, Computer Technician, Junior Technician, Service Desk Technician, Help Desk Technician, Network Administrator, Desktop Administrator, Desktop Support, Network Systems Administration, Technical Support Analyst, Network Consultant, Network Technician, IT Technician, Information Technology Technician, Technical Support Analyst.
 
Wages & Benefits
  • $30-$38 per hour depending on experience
  • Group Health and Dental Plan available at start of employment.
 

Job Requirements:

Skills and Experience

Key Education and Experience
  • Several years of experience in an IT consulting or technical support role
  • Post-secondary education in a computer related discipline such as Computer Engineering would be preferred
  • Alternatively, an appropriate combination of education and experience may be considered
  • Grade 12 Required
 
Skills Required
  • Remain calm and work efficiently in stressful circumstances
  • Ability to work flexible hours in a team environment with changing priorities
  • Able to work well as part of a team.
 
 
Other Desirable skills and experience required
Experience in the following areas are an asset:
  • Windows Server 2003/2008/2008R2/2012
  • Microsoft Exchange
  • MS Office 365
  • Virtualization – MS Hyper-V
  • Advanced knowledge of networking fundamentals

 

How to Apply:

WHEN YOU APPLY:


In your cover letter, kindly include:
  • Where you saw this position advertised
  • If you were referred to this position, the name of the ESW co-worker who referred you.
 
Only applicants eligible to work in Canada will be considered.
 
To view all job postings, see our website at   http://www.eswit.com/careers.html
 



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