Contracts & Relationship Coordinator
Fort St John, BC
BC HydroJob Title:
Contracts & Relationship CoordinatorJob Number:
Fort St John, British Columbia, Canada
We’re BC Hydro and we have a big job to do.
Keeping the lights on for over 4 million people across the province takes a lot of talented people doing many different jobs. From working deep in a generating station, atop a power pole, or behind a desk, whatever it is that makes you tick we offer challenging careers to help you reach your potential.
We’re investing more than $2 billion per year in major capital infrastructure projects to help meet the growing demand for safe, reliable power. We’re upgrading transmission lines, building new substations, and investing in our hydroelectric generation facilities. We aim to provide meaningful and challenging work, opportunities for growth and a healthy work/life balance. We’ve been recognized for excellence and been named one of B.C.’s Top Employers and one of Canada’s Best Diversity Employers for four years in a row.
It’s our vision is to be the most trusted, innovative utility company in North America by being smart about power in all we do. JOB DESCRIPTION Duties:
- Updates contract calendar annually and publishes approved calendar. Formulates outsourcing work plan from master service agreement and distributes approved plan within department.
- On a daily basis, assesses outsourcing-related opportunities and issues that are submitted electronically by BC Hydro employees. Assigns each opportunity and issue to the appropriate person for resolution, monitors progress and continues to follow-up through to resolution. Oversees the administration of issues tracking software by referring technical items to information technology consultants for resolution.
- Monitors service delivery and performance by reviewing monthly service level metrics reports and identifying, investigating and providing key stakeholders with an analysis of problems or opportunities for improvement or development. Ensures accurate and timely reporting of service level metrics for all service categories to key stakeholders.
- Acts as the primary contact for provision of service level metrics and demerit applications. Tracks and analyzes demerit applications and other contract reporting requirements. Coordinates response to demerit conditions.
- Develops internal operational dashboards and balanced scorecards by determining necessary data and means of collection; collecting and analyzing data; determining most effective presentation of results; and designing dashboard/scorecard using graphics software.
- Develops and maintains expertise in metric development best practices through activities such as literature reviews and attendance at conferences, seminars and webinars. Contributes to the creation of a service performance culture and a focus on service performance results such as accuracy and verifiability by identifying and implementing improvements to service performance tools, processes, infrastructure and reports.
- Contributes to the development of effective business relationships between functional owners and external service providers by: researching ways and means to perform services more efficiently and sharing this information with functional owners and other stakeholders; arranging, participating in and documenting the proceedings of workshops, training sessions, team meetings and strategy sessions.
- Works within the overall communications plan to coordinate appreciation events and activities. Writes for internal publications, providing consistent messaging in the dissemination of information. Maintains contact management databases and email distribution lists for efficient delivery of information. Coordinates updates to any applicable Master Services Agreements based on Change Order Requests and incorporates updates into all related documents and activities.
- Tracks, follows up and reports on progress of action items from internal and external audits.
- Prepares and recommends feasibility studies, business cases, project plans and budgets.
- Provides project management for approved projects such as: preparing RFP's; selecting acceptable RFP respondents; monitoring, approving and/or revising project schedule changes, deadlines, consultant/contractor activities, project costs and approval of related invoices.
- Provides project management, leadership, direction and technical guidance to consultants, who provide expertise and support; may recommend and hire consultant services; monitors consultant performance and recommends selection/continuance of consultants.
- Assists manager with the administration of Benchmarking, Client and Executive Satisfaction, and the Annual Review by performing duties such as data collection, taking minutes at Benchmarking meetings and distributing information according to contractual timelines.
- Monitors and identifies emerging communications issues.
- Assists functional owners in developing risk management strategies and business contingency plans by facilitating the planning process around the development and communication of strategies and plans.
- Prepares material for and organizes and conducts workshops, open houses, conferences and forums with specific groups, stakeholders and others; provides answers and acts as a spokesperson and focal point for assigned projects.
- Researches and prepares briefing notes and presentation materials.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the job.
University degree in business administration, communications or equivalent, plus in house BC Hydro courses or equivalent in financial control systems and procedures, email and internet browsers.
Six (6) years of progressively more responsible contract, relationship and issues management experience with a large complex organization that includes 2 years or more experience, preferably in the utility industry, administering business relationships / contracts, performance measurement and monitoring and the associated procedures, methods and practices.
Well developed and demonstrated oral, written and presentation communication skills and abilities. Knowledge of BC Hydro policies, processes and practices considered an asset.ADDITIONAL INFORMATION
- This position will run until Dec. 31, 2023
- This is an MOU15 position
- Must have a valid Class: 5 Driver's License
- This position will be posted concurrently
- This location is eligible for a Remote Incentive of 12%. Please be advised that this role has been assessed as safety sensitive and pre-qualification alcohol and drug testing will be required as a pre-condition to employment.
How to Apply:
Interested candidates should submit their applications online at https://app.bchydro.com/careers/current_opp.html by July 21st, 2018.
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On the BC Hydro Careers site, click on the Apply button in order to complete the steps to apply for this job. Please be sure to update your Candidate Profile with your current resume and include copies of your certifications, if applicable.
We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we invest in our system and prepare to meet the challenges of tomorrow.
Our values guide our work. Want to join us?
We are safe.
We are here for our customers.
We are one team.
We act with integrity.
We respect our province.
We are forward thinking.
BC Hydro is an equal opportunity employer.